Terms and Conditions

Please Note

This Online store was created recently and we await advice about selling online and running an e-commerce website from our legal team. T&C's will be in place before we officially launch on 9 September 2015. Advertised goods are already available from our stores and via telephonic order.

Rule 1

We are not liable when acts of nature causes loss or delays.

Rule 2

We hate rules too, but we have to have them in order to protect you & ourselves

Repair Service & Used Item Sales Terms and Conditions Agreement

Repair Service Agreement

  • All service orders are subject to a minimum R450 service fee once it reaches a technician's bench regardless of the state of repair or outcome of the diagnosis.

Data

  • Customer is responsible for data backup before repair.
  • Hardware Service Department is NOT responsible for data loss for any reason including:

              a.    In the event of a computer failure while in service.
              b.    In the event the hard drive is formatted to repair the
                     operating system software.
              c.    In the event the media that data was being transferred to
                     is found to be faulty.

  •  IT Services is NOT responsible for the condition of the data transferred/recovered before or after diagnostics and repair.
  • Hardware Service Department reserves the right to erase the computer's hard drive to ensure proper repair of the unit by eliminating software as a variable whenever Hardware Service Department deems it necessary.
  • IT Services is NOT responsible for viral infections of the unit or any security compromises to the unit, including compromises due to weak passwords after the date of repair.

Software

  • Software errors, data recovery/transfer, or corruption that cause poor performance or loss of functionality of the computer is NOT covered by ANY manufacturer's warranty. May be subject to a minimum $50 fee.
  • Hardware Service Department does not support any applications or software except for Microsoft Windows or Mac Operating Systems.
  • Customer is responsible for determining application compatibility with any operating system they've enlisted Hardware Service Department to install or upgrade to.

Security

  • Customer is responsible for ensuring password(s) on the system follow our guidelines for good passwords at http://itservices.uchicago.edu/safecomputing/passwords/.
  • Customer is responsible for updating definitions to antivirus software and applying security patches to the operating system after the date of repair on the unit.
  • Hardware Service Department is NOT responsible for viral infections of the unit or any security compromises to the unit, including compromises due to weak passwords after the date of repair.

Equipment

  • Hardware Service Department is NOT responsible for equipment left in service for over three months from the time of the unit's entry into service, regardless of the state of repair.
  • Hardware Service Department is NOT responsible for notifying you, the customer, in the event your equipment is being disposed of when said equipment has been here for over 3 months.
  • All equipment must be picked up within 30 days of completion or a $45 per month fee will to be added to the cost of Service Repair Order.
  • IT Services is NOT responsible for the condition or failure of hardware prior to, during, or after repair.
  • IT Services is authorized to retain any equipment brought in for service until full payment is collected and processed. 
  • IT services is authorized to perform diagnostic and repairs in accordance with necessary standard procedures.