Free Repair Assessment
Understand the Problem Before Spending Money
Not every computer problem needs a repair. Sometimes the solution is simple, while other issues may require replacement parts or further testing. Our free assessment helps you understand your options before making any commitment.
Complete the short form below and tell us what’s happening. An experienced technician will review the information and provide practical advice, possible causes, and the recommended next step.
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Whether your computer won’t start, is running slowly, crashes unexpectedly, has a damaged screen, or you’re simply unsure what’s wrong, we’re here to help.
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There is no obligation to book a repair, and we’ll never pressure you into purchasing services you don’t need.
Device Booking
Assessment Request Form
Why We Ask You to Create a Free Account
To keep this assessment service free for genuine customers, we ask you to create a free CompuMaster account before submitting your request.
Unfortunately, online forms attract spam, automated bots and fraudulent submissions that waste valuable technician time. Requiring a free account helps us reduce abuse so we can continue offering this service at no cost.
Your account also gives you access to useful features such as:
- Track your assessment and future repairs
- View repair history and reports
- Save your contact information
- Receive updates only for services you’ve requested
- Faster support for future enquiries
We believe in an opt-in world, not an opt-out one. We will never add you to marketing lists without your permission, and you can choose exactly what communications you’d like to receive.
Service Overview
What Happens Next?
Once you’ve submitted your free repair assessment, we’ll review the information and contact you with our recommendations. If further testing is required, we’ll explain why and help you choose the most suitable repair option.
Whether you visit our workshop, need an onsite technician for your business, prefer secure remote support, or want to use our convenient mail-in repair service from anywhere in South Africa, we’ll guide you through the next steps and keep the process simple.
Our goal is to help you make an informed decision before spending money, so you can choose the solution that’s right for you
Yes. We provide a free initial assessment based on the information and photos you submit. There is no obligation to book a repair or purchase any services.
No. Our assessment is provided to help you make an informed decision. Whether you repair your device with us, someone else, or choose not to repair it at all is entirely your choice.
The free assessment is intended to help identify the likely problem and recommend the next steps. If you require documentation for an insurance claim, we also offer professional Insurance Damage Reports prepared specifically for insurers.
For faults with obvious visible damage such as a cracked laptop screen, broken hinge, damaged charging port or faulty keyboard we can usually provide a much more accurate estimate from photographs.
If additional hidden damage is discovered during inspection, we’ll contact you before carrying out any extra work.
Yes. Clear photos of the device, visible damage, error messages or affected areas help us provide a more accurate preliminary assessment and prepare for your repair before your device arrives.
If we believe repairing your device isn’t economical, we’ll tell you honestly. Our goal is to help you make an informed decision, whether that’s repairing your current device or considering a replacement. We’ll explain our findings so you can decide what’s best for your budget and needs.
We’ll review the information you’ve provided and contact you with our findings, possible causes, recommendations, and any additional steps that may be required. If a workshop inspection is necessary, we’ll explain the process before any chargeable work begins.
The more detail you provide, the better. Tell us what happened, what symptoms you’re experiencing, when the problem started, and upload clear photos of any visible damage or error messages if possible.
Not always. Many issues can be identified from your description and photos, while others require hands-on testing. If further inspection is needed, we’ll explain why and discuss your options.
Yes. Creating a free account helps us reduce spam and fraudulent submissions while allowing you to track your assessment and future repairs. We respect your privacy and only contact you regarding the services you’ve requested unless you choose to receive marketing communications.
No. You’re welcome to use any courier company you prefer. If you’d rather keep things simple, we’ll arrange collection through The Courier Guy on your behalf.