In many cases, yes. Accidental damage, electrical damage, power surges, lightning, liquid damage and other incidents can be covered depending on your policy and the circumstances.

The exact process and outcome can vary between insurers and policies. If you’re unsure, contact us and we’ll gladly help you determine what information is needed for your claim.

Yes. Power surge and lightning claims are common types of electronic equipment claims. A single electrical event can damage multiple devices, including computers, TVs, routers, networking equipment and other connected electronics.

We can assess the affected equipment and provide the required technical reports and quotations.

Yes. Accidental liquid damage to laptops, computers and other electronic equipment can be covered by insurance, depending on your policy.

We can assess the equipment, document the damage and provide the technical report and repair quotation required for your claim.

That’s not a problem. We can assess multiple items from the same incident, whether it is a computer, laptop, TV, router, monitor or other electronic equipment.

For example, a power surge may damage several devices throughout your home or office. We can assess each affected item and provide the appropriate documentation.

Yes. Where the required replacement parts or equipment are available, we will provide a detailed repair quotation together with the technical assessment.

If an item is not economically repairable, we can document the damage and provide the relevant replacement information.

Yes. Once your claim has been approved, we can supply replacement equipment where appropriate — including laptops, computers, TVs, monitors, routers and other electronics.

We can help you select a suitable replacement based on your requirements and the approved claim.

Contact us. You don’t need to be an insurance expert.

We deal with a wide range of electronic equipment claims and will gladly assist if you’re unsure whether the damage is something you can claim for or what documentation your insurer requires.

No. The claims process can vary considerably between insurers and policies.

Some insurers may approve straightforward technical assessments quickly, while others may require additional information, assessments or quotations before making a decision.

Our job is to provide clear, professional technical documentation so your insurer has the information needed to assess the claim.

If your insurer has already given you specific instructions, follow those instructions.

Otherwise, if you’re unsure what to do, contact us first. We can explain the assessment process and what documentation we can provide for your claim.

Yes. Where the equipment is repairable and the claim is approved, we can carry out the repair using suitable replacement parts.

If repair isn’t practical or economical, we can assist with replacement instead.

If you accept our offer to supply the replacement equipment, we will waive the damage report fee.

This means we can assist with the assessment, documentation and replacement of the equipment through the same process.